Privacy Policy

This Privacy Policy explains how Flow-Pilot collects, uses, stores, and shares information when you visit our website, purchase access to the software, download the installer, or contact support.

1. Information we collect

• Contact information such as name and email address.
• Order and billing details needed to process purchases and prevent fraud.
• Basic device and usage information such as IP address, browser, and access logs.
• License, provisioning, and support details needed to provide software access.
• Support communications you send through the Support page or email.

2. How we use information

We use information to operate the website and service, including to:

• Process transactions and deliver access to the software.
• Provision licenses, manage subscriptions, and provide product updates.
• Respond to support requests and service questions.
• Detect abuse, security issues, or fraudulent transactions.
• Improve product reliability, automation workflows, and customer support.

3. Payment processing

Payment information is handled by third-party payment processors. We do not store full payment card details on our own servers unless explicitly stated at checkout.

4. Sharing of information

We may share information with service providers who help us operate the website, process payments, provide hosting, or assist with fraud prevention and support. We may also disclose information when required by law or to protect our rights and systems.

5. Cookies and analytics

We may use basic cookies, log storage, and analytics tooling to keep sessions active, understand site performance, and detect fraud or abuse. You can control cookies through your browser settings, though some site features may work differently if disabled.

6. Retention

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use reasonable administrative and technical safeguards to protect customer information, including access controls, hosted infrastructure, and payment processors built for secure transactions. No method of storage or transmission is guaranteed to be completely secure.

8. Your choices

You may contact us to request access, correction, or deletion of your personal information where applicable law provides those rights. Some information may need to be retained for billing, fraud prevention, or legal compliance.

9. Contact

Privacy questions or requests should be sent to support@flow-pilot.me or by phone at +86-13916562121.